• Regency House

    Guest Services

    Tel: 6833 6649

    Guest Service Officer

    The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

    • Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
    • Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
    • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
    • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
    • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
    • Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

     

     

     

     

     

  • Orchard Parksuites

    Guest Services

    Tel: 6833 6649

    Guest Service Officer

    The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

    • Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
    • Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
    • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
    • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
    • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
    • Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

     

     

     

     

     

  • Village Residence Robertson Quay

    Guest Services

    Tel: 6833 6649

    Guest Service Officer

    The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

    • Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
    • Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
    • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures. 
    • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
    • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary. 
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
    • Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

  • Citadines Mount Sophia Singapore

    Guest Services

    Tel:

    Guest Service Officer

    Job Description

    The Officer, Guest Service is responsible for the checking in and checking out of guests at the property. The Officer, Guest Service will follow through guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is the main point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently.  He/she is responsible for the efficient rooming of the guests.

    1. Responsible for checking in guests such as, registering and assigning rooms to guests.
    2. Issue apartment access cards and escorts guests to their apartment.
    3. Manage guests’ accounts and information, and apartment availability in the system.
    4. Receive and transmits messages to guests promptly.
    5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
    6. Arrange tours, taxis, and restaurants reservation for guests.
    7. Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
    8. Responsible and accountable for handling and safe keeping of cash and guest valuables.
    9. Perform simple bookkeeping activities, such as balancing cash accounts.
    10. Make and confirms reservations.
    11. Handle walk-ins, emails and phone enquiries.
    12. Assist in property viewing for walk-in guests or on behalf of the Sales Department.
    13. Perform any other duties as required and directed by the Front Office manager or Management.

    Job Requirements

    The candidate should possess the following:

    • Minimum one year of service in the hospitality industry or Diploma in Hospitality or an equivalent
    • Good communication and coordination skills
    • Meticulous and service-oriented
    • Organised, neat and well-groomed
    • Ability to work independently and in teams
    • Outgoing personality
    • Basic knowledge in Microsoft Office (ie; Outlook, Word and Excel)
    • Open to 5-day work week with 2 rest days work arrangement  (which may not fall on the weekends and may not be consecutive 2 days)