• Lanson Place Winsland, Singapore

    Sales and Marketing

    Tel:

    Sales Manager

    Job Summary

    The Sales Manager is responsible for driving revenue and occupancy through the acquisition of corporate, relocation, and long-stay business. This role focuses on developing new accounts, maintaining strong client relationships, and positioning the serviced apartment as a preferred accommodation choice for expatriates and business travellers. He or she will report directly to the Director of Sales and Marketing.

    Key Responsibilities

    • Identify and secure new corporate, relocation, and government accounts
    • Prepare proposals, negotiate rates, and close contracts
    • Maintain regular contact with clients to drive repeat business
    • Manage and grow existing corporate accounts
    • Conduct site inspections and client presentations
    • Represent the property at networking events and trade shows
    • Work closely with Front Office and Housekeeping departments
    • Handle client feedback and resolve issues promptly

    Requirements

    • Diploma/Degree in Hospitality, Business, or related field
    • Minimum 2 years of sales experience in hospitality, sales experience from other industries are also welcomed to apply
    • Strong network in corporate / relocation / expat segment
    • Proven track record in achieving sales targets
    • Excellent communication, negotiation, and presentation skills
    • Self-driven and results-oriented

  • Lanson Place Winsland, Singapore

    Front Desk

    Tel: 68330702

    Guest Services Officer

    Job Responsibilities

    • Be familiar with the established policies and procedures of the Serviced Residences
    • Ensure smooth running of day-to-day operations
    • Handle check-in and check-out
    • Process guest folios and payment collections
    • Develop and maintain good rapport with residents: ensures all residents are well looked after and cared for
    • Implement planned activities and regular resident events
    • Attend to residents’ needs promptly
    • Handle residents’ complaints immediately with prompt follow-up
       

    Job Requirements

    • Have a minimum of 1 year experience in Hospitality Front Office operations
    • Able to handle luggage
    • Excellent interpersonal and communication skills
    • Good knowledge of computer and PMS
    • Customer service oriented, a team player, an eye for details
    • Ability to work independently with minimal supervision
    • Ability to handle difficult situations with positive results
    • Shift work required (5 days work shift)
       

  • Adina Serviced Apartments Singapore Orchard

    Guest Services

    Tel: 6833 6649

    Guest Service Officer

    The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

    • Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
    • Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
    • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
    • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
    • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
    • Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

     

     

     

     

     

  • Orchard Parksuites

    Guest Services

    Tel: 6833 6649

    Guest Service Officer

    The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

    • Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
    • Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
    • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
    • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
    • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
    • Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

     

     

     

     

     

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