• Somerset Bencoolen Singapore

    Front Desk

    Tel:

    Officer, Guest Service

    The Guest Service Officer is responsible for the checking in and checking out of guests at the property. The GSO will follow through guests' requests to make the guest feels ‘at home’ and exceeds their expectations. The GSO is the main point of contact for the guest, and coordinates the guests’ request with the other departments and ensures that services are delivered promptly and efficiently.  He/she is responsible for the efficient rooming of the guest.

     

    1. Responsible for checking in guests such as registering and assigning rooms to guests.
    2. Issue apartment access card and escorts guest to their apartment.
    3. Manage guests’ accounts and information, and apartment availability in the system
    4. Receive and transmit messages to guest promptly.
    5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
    6. Arrange tours, taxis, and restaurants reservation for guests.
    7. Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
    8. Responsible and accountable for handling and safe keeping of cash and guest valuables.
    9. Perform simple bookkeeping activities, such as balancing cash accounts.
    10. Make and confirm reservations
    11. Handle walk-in, email and phone enquiries.
    12. Assist in property viewing for walk-in guests or on behalf of the Sales Department.
    13. Perform any other duties as required and directed by the Front Office manager or Management.

     

    The candidate should also possess the following:

    • Min 1 year of service in the hospitality industry or diploma in hospitality or equivalent
    • Good communication and coordination skills
    • Meticulous and service-oriented
    • Organized, neat and well-groomed
    • Able to work independently
    • Outgoing personality

  • Somerset Liang Court Singapore

    Housekeeping

    Tel:

    Attendant, Housekeeping

    The Room Attendant performs daily cleaning and inspecting of check in, occupied and check out apartments accordingly to policies and procedures.

    Your Job Responsibilities

    • Responsible for cleaning and inspecting an allocated number of apartments set by the supervisor/Junior Housekeeper according to working procedures.
    • Responsible for overall performance and discipline of assigned outsource room attendant.
    • Check apartment’s inventories with residents upon check in or check out
    • Daily cleaning & inspecting of apartments eg. Arrange furniture, changing of linens, polishes metalwork and vacuuming.
    • Ensure that cleanliness standards and proper amenity and literature placement has been met.
    • Responsible for training outsourced Room Attendants in all housekeeping procedures and standards
    • Replenish supplies, such as drinking glasses, writing supplies, and bathroom items.
    • Assist in monthly linen inventory in his/her area.
    • Report maintenance defects to engineering departments
    • Ensure all cleaning equipment and electrical equipment are in good working condition.
    • Report to supervisor/ junior housekeeper for any loss and damage to linen, furniture, fixtures and equipment
    • Update status of rooms.
    • Deliver items such as ironing boards and rollaway beds as requested by guests.
    • Perform any other duties as required by the supervisor or Management

    Your Job Requirements

    • Minimum secondary school certificate

    • At least 2 years of experience in Housekeeping / Rooms preferred

    • Able to converse in basic English
    • Service and Results-oriented

    Many learning and development opportunities ranging from technical to customer services skills are available under CapitaLand Group for passionate individuals.
    Apply now at hr.singapore@the-ascott.com.

    We regret to inform you that only shortlisted candidates will be notified.

     

  • Somerset Liang Court Singapore

    Others

    Tel: 67369756

    Assistant Manager, Engineering

    The Assistant Engineering Manager is responsible for monitoring the overall efficiency of the entire Serviced Apartment in the implementation for procedure for services, such as maintenance of the property operations and the M & E operations etc.  

    Your Job Responsibilities

    • Manage the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
    • Ensure all staff are properly trained and have tools and equipment needed to effectively carry out their respective job duties.
    • Educate/train employees on current safety issues to ensure compliance with all federal state and local laws and safety regulations.
    • Promote teamwork and quality service through daily communication and coordination with other departments. May assist with other duties as assigned and may serve as “manager on duty” as required.
    • Maintain and repair the interior and exterior of buildings, plants and equipment, guest rooms and contents.
    • Ensure the execution and achievement of the serviced apartment preventive maintenance program goals.
    •  Monitors and controls expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and finance.
    • Establish and maintain procedures to:(1) Ensure the security of inventory and assets such as tools, supplies, equipment, furniture, television etc. (2) replenish supplies and inventory in a timely and efficient manner, and (3) To minimize waste.
    • Interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations.
    • Work with cluster engineer and/or outside architects regarding renovations and other such projects; contact contractors for bids/ quotations and meet with appropriate construction supervisors.
    • Responsible for determining the security requirements necessary to ensure that the serviced apartments, employees and guests are protected against any emergency crisis outlined in the Crisis Manual. Manage the relationship with a third party security firm contracted for such purposes.

     

    Your Job Requirements 

    • Degree in a related field/At least a Technical Diploma
    • At least 8 years relevant work experience, at least 3 years in the hospitality industry in a managerial position.
    • Able to converse and speak in English
    • Ability to maintain and repair relevant machinery.
    • Knowledge of functions of relevant technical systems and associated equipment and operational procedures.
    • Good management and supervisory skills.
    • Self-motivated and independent
    • 5 day work week, 8.30am – 6pm


    Many learning and development opportunities ranging from technical to customer services skills are available under CapitaLand Group for passionate individuals.
    Apply now at hr.singapore@the-ascott.com.

    We regret to inform you that only shortlisted candidates will be notified.

  • Somerset Liang Court Singapore

    Others

    Tel:

    Technician, Engineering

    The Engineering Technician is responsible for the general maintenance and/or minor repairs of equipment, facilities in the Serviced Residence, and to perform repairs etc. as required. Close co-operation with various departments including Housekeeping and Guest Service ensures the smooth stay of our guests at all times. 

    Your Job Responsibilities

    • Maintain the physical condition of the building and ensure that the building has adequate heating, lighting and ventilation etc. and that it is in good working condition
    • General maintenance and repair works such as painting, patching walls, plumbing facilities, aircon servicing, and electrical switches and other fixtures and equipment to ensure smooth operations
    • Perform routine preventive maintenance programme
    • Check and inspect the building's machinery and equipment
    • Respond and prioritize maintenance requisitions (MWO) and guests' requests to ensure our guests receive quality service and furnishings

     

    Your Job Requirements 

    • Candidate must possess at least a Professional Certificate/NiTEC in Electrical / Mechanical / Aircon Maintenance or equivalent.
    • At least 2 year(s) of working experience in the related field
    • Able to converse in English
    • Can work independently
    • Responsible and self-motivated
    • Able to perform rotating shift duties
    • 5 working days (based on roster), 9.5 hours

    Many learning and development opportunities ranging from technical to customer services skills are available under CapitaLand Group for passionate individuals.
    Apply now at hr.singapore@the-ascott.com.

    We regret to inform you that only shortlisted candidates will be notified.