• Citadines Mount Sophia Singapore

    Guest Services

    Tel:

    Guest Service Officer

    Job Description

    The Officer, Guest Service is responsible for the checking in and checking out of guests at the property. The Officer, Guest Service will follow through guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is the main point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently.  He/she is responsible for the efficient rooming of the guests.

    1. Responsible for checking in guests such as, registering and assigning rooms to guests.
    2. Issue apartment access cards and escorts guests to their apartment.
    3. Manage guests’ accounts and information, and apartment availability in the system.
    4. Receive and transmits messages to guests promptly.
    5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
    6. Arrange tours, taxis, and restaurants reservation for guests.
    7. Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
    8. Responsible and accountable for handling and safe keeping of cash and guest valuables.
    9. Perform simple bookkeeping activities, such as balancing cash accounts.
    10. Make and confirms reservations.
    11. Handle walk-ins, emails and phone enquiries.
    12. Assist in property viewing for walk-in guests or on behalf of the Sales Department.
    13. Perform any other duties as required and directed by the Front Office manager or Management.

    Job Requirements

    The candidate should possess the following:

    • Minimum one year of service in the hospitality industry or Diploma in Hospitality or an equivalent
    • Good communication and coordination skills
    • Meticulous and service-oriented
    • Organised, neat and well-groomed
    • Ability to work independently and in teams
    • Outgoing personality
    • Basic knowledge in Microsoft Office (ie; Outlook, Word and Excel)
    • Open to 5-day work week with 2 rest days work arrangement  (which may not fall on the weekends and may not be consecutive 2 days)

       

       

  • Somerset Bencoolen Singapore

    Front Desk

    Tel:

    Guest Service Officer

    The Guest Service Officer is responsible for the checking in and checking out of guests at the property. He/she will follow through guests' requests to make them feels ‘at home’ and exceeds their expectations. He/she is the main point of contact for the guest, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently.  He/she is responsible for the efficient rooming of the guest.

    1. Responsible for checking in guests such as registering and assigning rooms to guests.
    2. Issue apartment access card and escorts guest to their apartment.
    3. Manage guests’ accounts and information, and apartment availability in the system
    4. Receive and transmit messages to guest promptly.
    5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
    6. Arrange tours, taxis, and restaurants reservation for guests.
    7. Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
    8. Responsible and accountable for handling and safe keeping of cash and guest valuables.
    9. Perform simple bookkeeping activities, such as balancing cash accounts.
    10. Make and confirm reservations
    11. Handle walk-in, email and phone enquiries.
    12. Assist in property viewing for walk-in guests or on behalf of the Sales Department.
    13. Perform any other duties as required and directed by the Front Office manager or Management.

     

    The candidate should also possess the following:

    • Min 1 year of service in the hospitality industry or diploma in hospitality or equivalent
    • Good communication and coordination skills
    • Meticulous and service-oriented
    • Organized, neat and well-groomed
    • Able to work independently
    • Outgoing personality

  • Winsland Serviced Suites by Lanson Place

    Sales and Marketing

    Tel: 68330702

    Sales Manager

    Under the general guidance and supervision of the Director of Sales, and within the limits of established Corporate Sales and Marketing Policies and Procedures, to be involved in all aspects of Sales operation.  Responsibilities include, but are not limited to direct sales, sales solicitation, sales administration, advertising and public relations.  Responsibilities also require direct and routine interaction with other Regional Sales and Marketing Offices

    • Reports directly to the Director of Sales.
    • Interacts closely with the Director of Sales, Public Relations Company, Advertising agencies/personnel and the Front Office staff.
    • Co-ordinates functions and activities with other departments, as it relates to the Sales functions i.e. Guest Services Manager, Housekeeper and Technical Officer etc.
    • Interacts with other Lanson Place Serviced Residences and sales offices.
    • Interacts with individuals outside the Serviced Residences, including but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourists Offices, Airlines, Travel and Real Estate Agents, Competitors and other members of the local Business Community.
       

  • Winsland Serviced Suites by Lanson Place

    Front Desk

    Tel: 68330702

    Guest Service Officer

    Job Responsibilities

    • Be familiar with the established policies and procedures of the Serviced Residences
    • Ensure smooth running of day-to-day operations
    • Handle check-in and check-out
    • Process guest folios and payment collections
    • Develop and maintain good rapport with residents: ensures all residents are well looked after and cared for
    • Implement planned activities and regular resident events
    • Attend to residents’ needs promptly
    • Handle residents’ complaints immediately with prompt follow-up
       

    Job Requirements

    • Have a minimum of 1 year experience in Hospitality Front Office operations
    • Able to handle luggage
    • Excellent interpersonal and communication skills
    • Good knowledge of computer and PMS
    • Customer service oriented, a team player, an eye for details
    • Ability to work independently with minimal supervision
    • Ability to handle difficult situations with positive results
    • Shift work required ( 5days work shift)