Serviced Apartments Association

Technician (Temp) (2 to 3 months)

The technician is responsible for maintaining and repairing all wooden structures, painting and polishing, air-conditioning exhaust system and refrigeration equipment, plumbing and all electrical items in and outside the property.

Responsibilities
1. Familiarize with all the electrical circuits and connections for lighting, power, telephones, TV, sound and fire alarm system.

2. Be responsible for the replacement of burnt-out bulbs, fluorescent tubes and other kitchen and laundry equipment.

3. Ensure that all the risers, switch room, workshop, water tanks area, pump rooms, plant rooms are clean and well kept.

4. Familiarize with all the piping systems for hot and cold water, drainage system and valve position.

5. Check and maintain all the water tanks and pumps.

6. Repair and maintain all the sewage piping system, water heaters, water outlets and valves for the firefighting system.

7. Repair, maintain and replace all the water pipes, valves, tapes, wash basin, washroom and drainage for all residences and public area.

8. Repair and maintain all the locks/locking system and construct and fabricate any wooden furniture or finishing in the Serviced Residences.

9. Repair and repaint any damage on the wallpaper, painted and polished surfaces of walls, ceiling, furniture, equipment, machines, doors, etc.

10. Attend to preventive maintenance schedule and prepares list of materials required for the Serviced Residences.

11. Repair and maintain all air-conditioning equipment e.g. compressors, fans, cooling coil, condenser coil, pipe system, bearing and controls, etc.

12. Be responsible for cleaning filters and grills for air-conditioners as per preventive maintenance schedule.

13. Repair and maintain all the exhaust and blower fans for air conditioners e.g., blower, motor, belting, pulley, greasing, controls, etc.

14. Be responsible for maintaining all the tools, machines, and equipment in good working conditions.

15. Attend to Residents’ requests immediately and promptly.

16. Record all completed assignments in the logbook daily.

17. Perform related duties and special projects as assigned.

Requirements

• Basic knowledge of electrical, plumbing, HVAC, and general building systems

• Hands-on with good troubleshooting and repair skills

• Able to work independently

• Would be a 6 day work week with 1 rest day

Guest Service Officer

The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

• Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

Guest Service Officer

The Guest Service Officer is responsible for the checking in and checking out of guests at the property. He/she will follow through guests' requests to make them feels ‘at home’ and exceeds their expectations. He/she is the main point of contact for the guest, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently.  He/she is responsible for the efficient rooming of the guest.

1. Responsible for checking in guests such as registering and assigning rooms to guests.
2. Issue apartment access card and escorts guest to their apartment.
3. Manage guests’ accounts and information, and apartment availability in the system
4. Receive and transmit messages to guest promptly.
5. Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
6. Arrange tours, taxis, and restaurants reservation for guests.
7. Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
8. Responsible and accountable for handling and safe keeping of cash and guest valuables.
9. Perform simple bookkeeping activities, such as balancing cash accounts.
10. Make and confirm reservations
11. Handle walk-in, email and phone enquiries.
12. Assist in property viewing for walk-in guests or on behalf of the Sales Department.
13. Perform any other duties as required and directed by the Front Office manager or Management.

The candidate should also possess the following:

• Min 1 year of service in the hospitality industry or diploma in hospitality or equivalent
• Good communication and coordination skills
• Meticulous and service-oriented
• Organized, neat and well-groomed
• Able to work independently
• Outgoing personality